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FAQ


. I have just bought a license what happens next?
. I have a support issue what should I do?
. Is there a free trial and if there is are there any restrictions?
. Can I print out address labels onto the same Integrated label paper, at the same time, for Ebay, Amazon, eBid, Actinic, CubeCart, osCommerce, Interspire,CRE Loaded, Playtrade, RomanCart, Mail Order and Telephone Sales?
. How many orders can I print, email or ship at the same time?
. How do you create Amazon Shipping Confirmations?
. Shipping method is not displayed correctly for Amazon Shipping Confirmation view
. How to do Drop Shipping?
. Some fields are not included when I export the orders
. Can I export the orders to Accounting software?
. Can I import orders from Magento?
. When I add a logo for my labels what is the ideal size for the logo?
. How can I change the size of the image on the invoice (or label)?
. In settings I have the capitalize feature turned on- but the addresses still print in UPPER case etc.
. Can One Stop Order Processing be used over the internet?
. I want to use the tracking and email feature and would like to integrate this- do you have any instructions for this?
. Why do I get more than 1 line displayed for some orders?
. Once I have imported orders and printed them- is it best to delete them, archive them or keep them in the orders screen?
. If another user on a different computer imports/adds an order to the software- will it appear on my software version on my computer?
. I backup my One Stop Order Processing order database onto my PC but want offsite backup
. How do I use Business Post with One Stop Order Processing?
. How do I use Despatch Express with One Stop Order Processing?
. How do I use One Stop Order Processing with Royal Mail SmartStamp
. How do I customise the Emails and Invoices for each website?
. After adding invoice text under the order details it now prints on 2 pages
. Is it possible to change the font size on the delivery address label?
. Why do some fields not appear when I export my orders?
. How do I track which emails I have sent to my customers?
. When emails have not been sent can I display nothing rather than No (easier to see who has been sent to)?
. I have problems sending emails. Do you support my ISP/Email Host?
. How do I create a monthly sales and VAT report?
. How do I manage orders between more than 1 PC?
. Is it possible to email the tracking number to a customer?
. Can I display barcodes on the invoice or packing list?
. How do you remove the text at the top and bottom of the invoice or packing list?
. Invoices, Packing Lists don't print (but can be previewed)
. How do you change the text that is displayed for the shipping method (or other value (e.g. show Standard rather than tablerate_bestway text on screen and on invoice)
. When I print my invoices my logo and/or the background colours don't appear.
. How do I display additional text only for certain orders on the Packing List?
. My Amazon orders have no values (or totals).
. How can I use Stock Control if I sell my products using different SKUs (Product Code)?
. How can you highlight certain values on invoices, for example, show Expedited Shipping in large red text?
. Keeping invoice numbers in sequence when using on a network
. How do I manage the same product on multiple sales channels?
. Is there a guide on how to change the Invoices, Packing Lists and Purchase Orders?


. I have just bought a license what happens next?

You will be sent a license key within 10 minutes, This will also include installation instructions. At very busy times this can take a few hours.

. I have a support issue what should I do?

Initially you should look in our FAQ page as your question has probably been asked before. If it isn't you can either create a support ticket or send an email to support@1stoporders.com. This will then be responded to by one of our support staff as soon as possible.

. Is there a free trial and if there is are there any restrictions?

There is a 40 free trial with no restrictions compared to the fully licensed version.

. Can I print out address labels onto the same Integrated label paper, at the same time, for Ebay, Amazon, eBid, Actinic, CubeCart, osCommerce, Interspire,CRE Loaded, Playtrade, RomanCart, Mail Order and Telephone Sales?

Yes. Once orders are imported into One Stop Order Processing Ebay, Amazon, eBid, Actinic, CubeCart, osCommerce, Interspire,CRE Loaded, Playtrade, RomanCart, Mail Order and Telephone Sales) they can be treated in exactly the same way.

. How many orders can I print, email or ship at the same time?

Up to 10,000 orders can be processed at the same time.

. How do you create Amazon Shipping Confirmations?

1. Select the AmazonShippingConfirmation view (if this doesn't appear in your list you import this by selecting View->Customize Current View and clicking on Import. Then select the C:\OSOP\Main\AmazonShippingConformation.mev file). You can also download the view from here
2. Amend any default information for all orders or individual orders (e.g. Shipping method). You can define a value for all orders using the Default value when you amend the Selected fields (when you Customize Current View). If you want a specific value for each order you can amend this in the Custom Values tab on each order.
3. Select the orders to export shipping information for.
4. Select the File->Import and Export->Export Orders menu option. Select All orders or Selected orders only. Click on Export.
5. Logon to Amazon Seller Central and click on the Orders tab. Click on the Advanced Features link. Click on Upload Order Related Files. Select you file and click on Upload Now.

. Shipping method is not displayed correctly for Amazon Shipping Confirmation view

When you display Amazon (Seller Central) orders they have either Standard or Expedited shipping shown. When you use the AmazonshippingConfirmation view the "Shipping method" does not show the same value.

This is because when you ship Amazon orders you may want to specify a different value (e.g. Next Day/1st Class). If you do want to use the same text as Amazon uses you should do the following:

1 When in the AmazonShippingConfirmation View select the View->Customize Current View menu option.
2 In the Selected fields select the Shipping method field.
3 Remove it from the view by clicking on the < button.
4 Select the Order Type (bottom left of dialog).
5 Find the field called Shipping method (in the Available box) and move this into the view (using the > key).
6 Select the moved field (in the Selected box).
7 Click on the Up button until the field is between Tracking Number and Dispatch date.
8 Click OK.

. How to do Drop Shipping?

You can define up to 200 email templates that can be used to send the packing lists (or invoices) as printable HTML to specific 3rd parties based on the selected orders. Some fulfillment companies can accept a CSV with the order details. You can define custom views that can be used to extract order details into a custom defined CSV format. Once created you can do any post processing if required. You can then send the CSV file to the 3rd party fulfilment company.

. Some fields are not included when I export the orders

You can select which fields can be exported. This is so that you can display some fields (for filtering or checking orders) and not necessarily be included in the export. For example, when exporting orders to a fulfillment company you would want to see the order value (to make sure that the amount is valid and paid for) but not export this information to a 3rd party. To configure whether a field is exported do the following:

1 Select the View->Customize current view menu option.
2 Find and select the field to be changed (in the Selected area).
3 Click on the Amend field details button.
4 Tick the Include in Exported information checkbox to allow the information to be included in an export or untick the field to not allow the field to be exported.

NOTE: If you want to include a certain field in exports in some views but not other views you should untick Include in Exported information for the actual field value (e.g. Order Number) and when you want it exported add a Custom Value to the view and set its default value to be the actual field (e.g. Order Number) and then tick Include in exported information for the newly added Custom value. You will also need to add the field that won't be exported to the view (in the example Order Number). This is so that it can be referenced by the Custom value.

. Can I export the orders to Accounting software?

Yes, the currently supported accounting software is:

Microsoft Accounting. More information here
MYOB. More information here

. Can I import orders from Magento?

Yes, you will need to install the following Magento extension:

http://www.magentocommerce.com/extension/1350/simple-order-export

You use the OSOP format to import the orders (using the exported Magento data).

To import the Magento orders use the following process:

1. Import orders, selecting the One Stop format.
2. Click on Options.
3. Tick use 'Use OSOP comaptible header for order import file.
4. Paste in the following line (as a single line) as the header line to use:

Order ID,Order date,Order Status,Order Purchased From,Payment method,Shipping method,Sub-total,SubTotal tax,Total P&P,Discount,Grand total,Order Paid,Order Refunded,Order Due,Total Qty Items Ordered,Customer Name,Invoice Email,Delivery Customer,Delivery Company,Delivery Address line 1,Delivery Postcode,Delivery Address line 3,Delivery County,Shipping State Name,Shipping Country,Delivery Country,Delivery Telephone,Invoice Customer,Invoice Company,Invoice Address line 1,Invoice Postcode,Invoice Address line 4,Invoice County,Billing State Name,Billing Country,Invoice Country,Invoice Telephone,Order Item Increment,Item title,Item Status,SKU,Item Options,Item Original Price,Item price,Item quantity,Item Qty Invoiced,Shipped Qty,Item Qty Canceled,Item Qty Refunded,Item tax,Item Discount,Item total
5. Import the orders.

. When I add a logo for my labels what is the ideal size for the logo?

It depends on your browser settings. A size of 60 by 60 pixels will work. You can always amend the HTML template if this isn’t sufficient.

. How can I change the size of the image on the invoice (or label)?

If you are using a Printing Macro (e.g. [%LABEL_LOGO%]) add the following to the end of the Value:

" width="{width}" height="{height}

Change the {width} and {height} values to the size required. For example, change

http://www.1stoporders.co.uk/1stopmain2.jpg

to

http://www.1stoporders.co.uk/1stopmain2.jpg" width="100" height="200

You should change the Type to Text

. In settings I have the capitalize feature turned on- but the addresses still print in UPPER case etc.

You need to select the orders to format the addresses for (i.e. tick them) and click on the Format Address button.

. Can One Stop Order Processing be used over the internet?

Yes. You can use One Stop Order Processing in more than 1 location anywhere in the world using an internet connection (using Hamachi). For example, if your packing department needs to see and process orders and they are in a different location to the main order PC you can use the internet to synchronise the order information.

Note: You need at least a 512K broadband internet connection on the main AND remote PC to obtain suitable performance.

Using Hamachi you can extend the availability of your shared orders folder to the entire internet. Your own PCs remain secure over the internet by using encypted data and your own network group (which users must login to). Hamachi is VPN software which has a free version and subscription version. The subscribed version allows finer security tuning and support.

The following details describe how to set this up.

1 Install and setup Hamachi. You can download this software from:

https://secure.logmein.com/products/hamachi/vpn.asp

During the installation (or in the Security configuration) you should make sure that Block vulnerable Microsoft Windows services is unticked.

2 Setup One Stop Order Processing on the remote PC in the normal manner. For more information use the following link:

http://www.1stoporders.co.uk/1StopOrdersDefCS.html

The following shows what the settings are for a normal network setup and an internet setup. In the following setup you need to enter the Hamachi IP address of the main PC in place of Hppat. When you setup Hamachi you are given a unique IP address (shown at the top of of the main window), e.g. 5.73.62.81.

Using over a Local Area Network (LAN)Using over internet

. I want to use the tracking and email feature and would like to integrate this- do you have any instructions for this?

The following should provide enough information for this.

http://www.1stoporders.com/1StopOrdersDefTO.html

. Why do I get more than 1 line displayed for some orders?

If you have more than 1 item in an order and you are using a View that shows an order's item details you will get a separate line displayed for each order's item. The views that will show more than 1 per line order are: Order detail, AmazonShippingConfirmation and OSOPExport.

If you only want to see one line per order you should either change to a different view or remove any reference to the OrderDetails fields (e.g. Item title).

Note: When printing or processing orders in a View that shows more than 1 line per order the order will only be printed or processed once. For example, the Sales Report will only count the order once.

. Once I have imported orders and printed them- is it best to delete them, archive them or keep them in the orders screen?

If depends on what you want to do with the orders at a later date.

Some people use the information for future emails (marketing) and answering any telephone queries. If you change your main status to ‘not shipped’ then you will only see items to process.

If you do decide to delete the orders you still have to purge them to remove them from the database.

When you get larger numbers of completed orders it is best to create another site and move any processed orders to it. These can then be looked at if required but are not in everyday use. Some people use this approach to keep to have archives of all of their orders split into VAT quarters (or financial years).

. If another user on a different computer imports/adds an order to the software- will it appear on my software version on my computer?

If you setup remote access as described below then any orders imported or amended on each PC will be seen by all other PCs. This is also includes if using over an internet connection with an adequate connection speed.

http://www.1stoporders.com/1StopOrdersDefCS.html

. I backup my One Stop Order Processing order database onto my PC but want offsite backup

There is a free 2 GByte (encrypted) offsite backup from Mozy.com

The site backup software is available at the following link:

http://www.mozy.com

. How do I use Business Post with One Stop Order Processing?

There is a guide on how to setup Consignor with One Stop Order Processing at the following link:

http://www.1stoporders.com/1StopBusinessPost.html

. How do I use Despatch Express with One Stop Order Processing?

There is a guide on how to setup Despatch Express with One Stop Order Processing at the following link:

http://www.1stoporders.com/1StopDespatchExpress.html

. How do I use One Stop Order Processing with Royal Mail SmartStamp

There is a guide on how to setup SmartStamp with One Stop Order Processing at the following link:

http://www.1stoporders.com/1StopSmartStamp.html

. How do I customise the Emails and Invoices for each website?

You can include company details in emails, invoices and tracking details that are specific to each site. To include these details you should use any of the Company macros defined at the following link: http://www.1stoporders.com/1StopOrdersDefCD2.html

If you need any details that aren't included in the Company details you can add your own macros that can be defined for each site. You should add your own macros in the Printing Fields options for each site ( http://www.1stoporders.com/1StopOrdersDefPMO.html). Then include the macro in the required Email, Invoice or Tracking details.

. After adding invoice text under the order details it now prints on 2 pages

If you look at the invoice options (shown at the following link):

http://www.1stoporders.com/1StopOrdersDefRO.html

and change the Page Message Height to a lower number to decrease the gap at the bottom of the page.

. Is it possible to change the font size on the delivery address label?

Yes, you can do this in 2 ways.For individual values (macros), replace the macro with a new font and type. For example, to change the delivery address (on a label) to a larger red font replace the macro value with:

<font color="#FF0000" size="4" face="Verdana, Arial, Helvetica, sans-serif">[%DEL_ADD%]</font>

This is shown below:



The other approach is to change the printing style of the invoice/packing list. In the main installation directory there some printing files called 1stopprintIE.css and 1stopprintIE7.css.

In these files you can change the general printing charactersitics of the invoices and packing lists.

For the delivery address change the size for .is2 from font-size: 14pt; to a higher value (e.g. 16pt);

. Why do some fields not appear when I export my orders?

You can either export all the shown fields or choose specific fields to export

To include all fields simply tick 'Include all fields' in the export dialog.

To include specific fields use the following approach:

One Stop Order Processing allows you to specify if a field should only be shown on the screen and not exported. This allows you to filter and search on certain information but not include it when exported (e.g. the invoice amount can be displayed but not exported to BusinessPost). To amend whether a field is exported or not use the following procedure:

Edit the columns shown (using View->Customize Current View). Select each field (in the Selected box). If you look at the Export box in the Field details area (below the Selected box). If a field that you need exported isn't ticked click on Amend field details and tick Include in Exported Information.

. How do I track which emails I have sent to my customers?

You can do this in 2 ways.

If you go to the Email options (Under the Tools->Options menu). The screen is shown at the following link:

http://www.1stoporders.com/1StopOrdersDefCE.html

You can use the 'Add comment to order memo when sent' value (this adds the time and date to the order memo field along with the supplied text).

and/or use the Only send email if not already sent field (at the very bottom).

. When emails have not been sent can I display nothing rather than No (easier to see who has been sent to)?

You can change any of the details displayed by using a combination of the custom fields and macros. To display a space in the email sent field rather than No use the following approach:

1. Amend the current fields being display (select the View->Customize current view menu option).
2. Add in the required field (If you require Email Sent, select the Order Type and add in Email Sent #1 (from the Available box)).
3. Add in a fixed Custom Value:Fixed. For example, add in Custom Fixed Val:50.
4. Amend the custom value and sets its default value to:

[%Email Sent #1%][=]No[ ][[%Email Sent #1%]]

This is shown at the following link:

http://www.1stoporders.com/1StopFaq1.jpg

This macro replaces No with a space otherwise it displays the actual value (which is Yes).

You can use this and more advanced macros by referring to the field value documentation at:

http://www.1stoporders.com/1StopOrdersDefFF.html

. I have problems sending emails. Do you support my ISP/Email Host?

At the current time we do not support SSL email servers (which includes googlemail and hotmail). We are working on this. In the meantime you can use the following approach to send emails.

You can send email using yahoo and use a sent by (and return email address) as your current email address. To do this do the following:

1. Create a yahoo email account by using the following link:
https://login.yahoo.com/config/mail?&.src=ym&.intl=uk
2. In your One Stop Order Processing Email settings use the smtp server as smtp.mail.yahoo.co.uk, and use your yahoo name (not including the yahoo.co.uk) and password.
3. You then need to tell yahoo that you are going to be sending email using a different return address. This is explained at the following link:
http://help.yahoo.com/l/us/yahoo/mail/original/manage/sendfrom-07.html

. How do I create a monthly sales and VAT report?

If you change the view to the VAT summary this will contain most of the information. If you need additional information you can add this to the view (by selecting View->Customize current view). Change the filter to user Advanced filtering and select the Order Date field along with a criteria of Last Month, this month or Between and enter the required dates. You can then Click on Refresh to show the orders that you are interested in. You can also produce a report for this by using the File->Print->Print Order View menu option. This will produce a report as shown on the screen with all fields totalled at the bottom. You can also use the right mouse button on any column and it will show you its total.
You can also use calculations on various fields by amending their default value. Press F1 on any dialog for more information on how to use that dialog. For more analysis you can export the information as an Excel CSV file. Select the File->Import Export->Export menu option and export the selected orders or all orders in the current view. You can then view/amend this in Excel.

. How do I manage orders between more than 1 PC?

You normally share the main orders from one PC and access from the others. More info. here:

http://www.1stoporders.co.uk/1StopOrdersDefCS.html

So that orders aren't sent twice, you can use various methods. Once sent cick on the ship button and either have your view to not only show not shipped or only tick the ones without a shipping date. You can also use colours to signify a different order status or use your own cutom value and sort or filter on that. More info here:

http://www.1stoporders.co.uk/1StopOrdersDefCV.html
A useful feature used for emails, is the 'Only send email if not already sent' option. These values can also be used in views and can be sorted or filtered on. More info here:

http://www.1stoporders.co.uk/1StopOrdersDefCE.html

. Is it possible to email the tracking number to a customer?

There are various ways to do this.

1. If you are using Citylink or BusinessPost you can use the invoice number to provide tracking on couriers own site. There are Citylink and BusinessPost views that provide the information to their sites and emails that provide direct links to the customers orders on their websites.

2. You can add custom values to your orders. These can be manually entered into the order and then used in emails. More info. here:

http://www.1stoporders.co.uk/1StopOrdersDefCV.html


3. You can provide online tracking on your website. You can then send an email to the customer to reference this and/or provide online tracking on your own website.

http://www.1stoporders.co.uk/1StopOrdersDefTO.html

. Can I display barcodes on the invoice or packing list?

You can amend your invoices or packing lists to show barcodes (to save re-keying the order number) by using the following approach

1 Download and install a barcode font. There are several free ones available including the following:

http://www.download.com/Free-TrueType-Code-39-Barcode-Font/3000-2190_4-10067143.html

2 Amend the HTML template using your HTML editor (e.g. Dreamweaver). Copy the relevant text that you want as a barcode and add a * at either side to indicate the start and stop characters for the barode scanner. (e.g. *[%ORD_NUM%]* ), shown below:


3 Assign the text the relevant barcode font, shown below:


4 When printed it will now show the required details as a barcode, an example is shown below.


5 Advanced more detailed setup. If you are using html directly (or want to use printing macros to use barcodes) you can use the following HTML to use the barcodes. Assuming that you are using the barcode font shown above, add the following text to the HTML header, just before the </head> line.

<style type="text/css">
<!--
.style1 {font-family: IDAutomationC39S}
-->
</style>

Change the font to use for the relevant text using this style, e.g.

To change the text [%ORD_NUM%] into a barcode simply replace with

<div class="style1"> *[%ORD_NUM%]* </div>

. How do you remove the text at the top and bottom of the invoice or packing list?

You can remove the text displayed at the top and bottom of the invoice and packing list in Internet Explorer, by removing the text in the Headers and Footers options in the Page Setup page (under the File menu). This is shown below:

. Invoices, Packing Lists don't print (but can be previewed)

This can happen if you do not have the printer setup or if you are using Internet Explorer's Content Advisor. You should make sure that a printer has been setup (in the Options). By default the first printer found is used, which may not be the correct printer. You should change (or disable) the Content Advisor if this still fails to print.

. How do you change the text that is displayed for the shipping method (or other value (e.g. show Standard rather than tablerate_bestway text on screen and on invoice)

On screen
You can change the text for any field that is shown on the screen by changing its default value. You can change the shipping text shown by using the following default value for another field, (e.g. custom fixed). In the example,

[%Shipping method%][=]tablerate_bestway<Actinic:Variable Name = 'Standard'/>[[%Shipping method%]]



On printed Invoices and Packing Lists
If you want to change how some values are shown on an invoice you can use the Printing Field macros. In the example, if you define the printing macro for postal service ([%POSTAL_SERVICE%]) as [%POSTAL_SERVICE%] and also another value for when you want it to be changed, where the Postal Service value is tablerate_bestway and change the text to Standard.


. When I print my invoices my logo and/or the background colours don't appear.

You need to turn on the Print background colors and images in the advanced options in Internet Explorer, shown below

. How do I display additional text only for certain orders on the Packing List?

If you want to display additional text or change how existing values are shown only for certain Packing Lists (or Invoices) you can use the Printing Field macros. For example to display 'Please send Special Delivery' on all packing list for orders with an order value of £10 or more, do the following:

1. Open the Printing Fields options (select the Printing Fields tab in the Options dialog). Click on the Add button. Define a new Printing Field called [%EXTRA_SHIPPING_TEXT%]. .

2. Fill in a suitable description for the macro and the text to display.

3. Select the Grand Total field in the Only use Macro section. Enter a value of >10. This is shown below:


4. You then need to amend the Packing List and add the text [%EXTRA_SHIPPING_TEXT%] at the relevant place in the packing list.

This will now only display this text if the Grand Total field for the order is more than 10.

. My Amazon orders have no values (or totals).

When you download the order information from Amazon SellerCentral you should download the New Orders and not the Unshipped orders. Make sure that you untick 'Overwrite orders with same order number' when importing.

. How can I use Stock Control if I sell my products using different SKUs (Product Code)?

If you use a different SKU on different selling platforms (e.g. Ebay and Amazon) you can enter a different SKU for each site on the Order Type SKUs page on the Product Properties.

If you use different SKUs on the same site (e.g. on Amazon) you can still use Stock Control by creating a separate product for each related SKU. You enter the different SKU on the Order Type SKUs page. For example, for Amazon you enter this into the Amazon S'Central field. You enter the different SKUs in the same field on the different products. Each of these related products must have the same Code/SKU (on the Main Details page). The first product created will be used for Stock Control (i.e. all the Stock will be taken off of and managed from the first product in this group).

. How can you highlight certain values on invoices, for example, show Expedited Shipping in large red text?

You can alter the value of any order field when printing by using the Printing field macros. The following example shows how to show all Expedited order text in large red text on packing lists. You can use the same approach to change the values of other fields.

In the Options create 2 Printing Fields. The first macro with the value to check for and the value to use in its place and the second macro to use for all others. These are shown below:

The text to use to show the shipping service in large red text is:

<font color="#FF0000" size="+2"><b>[%POSTAL_SERVICE%]</b></font>

. Keeping invoice numbers in sequence when using on a network

When you create an order (manually or when importing) the next invoice available invoice number is used. If you change the invoice number format you should do this on all the networked PCs. If you add a new PC to a networked version you should update these values from another of the PCs. When an order is created the next available sequential invoice number is used. You can update the invoice number in the Import Orders dialog and Order details page on an order.

. How do I manage the same product on multiple sales channels?

If you sell a product on more than 1 sales channel (inclulding more than 1 on a sales platform, e.g. Ebay) you need to create an entry for each sales platform or sale location. The first product created will be used for stock control, suppliers and cost prices.

In the example, shown below, the same product is sold on Amazon and Ebay. On Ebay it is sold with 3 different titles (and SKUs).



When a sale is made the main product's stock is adjusted and is reported upon in stock reports. The profit reports use the order's selling price (which can be different for each item sold), but uses the cost price from the main product.

. Is there a guide on how to change the Invoices, Packing Lists and Purchase Orders?

Yes, there is a guide on how to change the One Stop Order Processing Invoices, Packing Lists and Purchase Orders. It is available at the following link:

http://www.1stoporders.co.uk/1StopPrintingHelp.html

Invoice Paper by labz.co.uk Automation Software by Mole End Software
Integrated Label Invoice Paper for Ebay Integrated Label Invoice Paper for Amazon