| | | | | |
|---|
| Max. users | 3 | 4 | 15 | 20 |
| Max. orders per site | 5,000 | 500,000 | 1,000,000 | 10,000,000 |
| Email support | Standard * | Standard * | Priority * | Priority (aim to resolve issues in less than 4 working hours) |
| Telephone support | | | Included ** | Unlimited |
| Remote support (using Teamviewer) | | | |  |
| Import orders | | | | |
| Create and amend manual (telephone) orders | | | | |
| Backup and archive existing orders | | | | |
| Automatic VAT calculation | | | | |
| Create order views, including automatic calculations | | | | |
| Print Invoices, packing and picking lists | | | | |
| Supports standard invoices, document enclosed wallets, Avery labels, integrated labels including logos, PPIs and macros | | | | |
| Amend and create custom invoices and packing lists | | | | |
| Automatically assign sequential order numbers (across all sales channels) | | | | |
| Change all order details with automatic VAT & shipping calculations | | | | |
| Show tax exclusive and inclusive, retail invoices | | | | |
| Setup order views to make daily tasks easier | | | | |
| Sophisticated order selection | | | | |
| Find orders quickly using advanced searching | | | | |
| Perform and display calculations on order information using custom field macros | | | | |
| Add additional fields to orders (e.g. batch nos.) | | | | |
| Export orders to other systems | | | | |
| Send emails to customers or 3rd parties | | | | |
| Product Management including stock control | | | | |
| Allow customers to track their orders online | | | | |
| Manage and monitor emails sent to customers | | | | |
| Print and manage purchase orders | | | | |
| Process refunds | | | | |
| Predictive stock reorder level (based on existing sales) | | | | |
| Drop shipping and order fulfilment tasks using suppliers (purchase orders and emails) | | | | |
| Suppliers management (including emailing) | | | | |
| Multichannel stock control | | | | |
| Cancel or Hold orders | | | | |
| Automated order download (currently Ebay, Amazon and SellerDeck supported, other websites to follow) | | | | |
| Automated order status upload (Currently Ebay, Amazon, UKMail supported, contact us for other couriers and sites) | | | | |
| Create and store complex order filters | | | | |
| Create and automate order actions | | | | |
| Combine orders | | | | |
| Automatically manage Royal Mail consignments (using new 2D barcode label format) | | | | |
| Automatically manage cancelling orders | | | | |
| Automatically manage online stock levels (Ebay and Amazon) | | | | |
| Customer targeted mailing lists | | | | |
| Automatic order combining | | | | |
| Import all active product details from website (currently Ebay) | | | | |
